Refund policy

This policy covers returns, order cancellations, items damaged in transit, incorrect or missing items, and refunds for Glavelle ceramic artworks.

Last updated: September 1, 2026

1. Return Window

You may request a return within 14 calendar days after your order is delivered.

To request a return, email glavellestudio@gmail.com before sending the artwork back. Please include:

  • Your order number

  • The reason for the return

  • Clear photos showing the artwork’s current condition

Returns sent without prior authorization may be refused because we need to provide the correct return address and packing instructions and help ensure that the artwork is protected during return shipping.

2. Return Conditions

For a return that is not related to damage, a defect, or an error by Glavelle, the artwork must be unused, undamaged, and in its original condition.

All items originally included with the order—such as frames, display stands, mounting components, and other accessories—must also be returned.

The customer is responsible for return shipping costs for non-quality-related returns. We recommend using a trackable shipping service and retaining the shipping receipt.

Using the original packaging is recommended but not required. If the original packaging is unavailable, the artwork must be securely packed using protective materials suitable for fragile ceramic artwork.

The customer is responsible for damage caused by inadequate return packaging.

3. Order Cancellations and Changes

You may request to cancel or change an order before it ships by emailing glavellestudio@gmail.com and including your order number.

A cancellation or change is not effective until it has been confirmed by Glavelle. Once an order has shipped, it can no longer be canceled. After delivery, the return terms in this policy apply.

We do not offer standard exchanges. Because every Glavelle ceramic artwork has distinctive handmade variations and no two pieces are exactly alike, an identical replacement may not be available.

If an order issue qualifies for a remedy, we will work with you to determine whether a replacement, refund, or another appropriate solution is available.

4. Items Damaged in Transit

If your artwork arrives damaged, please contact us as soon as reasonably possible after delivery. Prompt notice helps us preserve the evidence needed for a carrier claim and does not affect any rights you may have under applicable law.

Please provide:

  • Your order number

  • Clear photos of the outer shipping box

  • Clear photos of the internal protective packaging

  • A photo of the shipping label

  • Close-up photos of the damaged area

  • Clear photos showing the entire artwork

You may also provide an unboxing video if one is available, but a video is not required.

Please retain the damaged artwork and all packaging materials until we complete our review or confirm that they may be discarded.

After the damage is verified, Glavelle will provide a refund or another mutually agreed remedy. If we require the confirmed damaged artwork to be returned, Glavelle will provide return instructions and cover the reasonable return shipping cost.

5. What Is Not Considered Transit Damage

Minor dents, scuffs, or other cosmetic damage to the outer shipping box are not considered product damage when the protective packaging and artwork remain intact.

Glavelle ceramic artworks are hand-painted with color glaze and fired at high temperatures. Natural glaze movement, variations in color and surface texture, crackle effects, handmade characteristics, and minor dimensional differences are inherent features of the process and are not considered defects.

This does not apply when an artwork is structurally damaged or materially differs from its product description.

6. Incorrect or Missing Items

If Glavelle sends the wrong artwork or an included accessory is missing, please email glavellestudio@gmail.com with your order number and clear photos of the items received.

After verification, Glavelle will arrange a replacement shipment or provide another appropriate remedy at no additional cost to you.

If the incorrect item must be returned, Glavelle will provide return instructions and cover the reasonable return shipping cost.

7. Inspection and Refunds

After receiving a return, we will inspect the artwork and all included items to confirm that the return meets the conditions described in this policy.

If the return is approved, we will initiate a refund to the original payment method within 2 business days. The refund will cover the amount paid for the approved returned artwork.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If the artwork is returned with new damage, missing accessories, or damage caused by inadequate return packaging, the refund may be reduced or declined to the extent permitted by applicable law.

8. Returns We Cannot Accept

We cannot accept:

  • Returns sent without prior authorization

  • Non-quality-related return requests submitted after the 14-day return window

  • Items damaged by the customer or another third party after delivery

  • Items returned with required frames, stands, mounting components, or other included accessories missing

  • Items damaged because of inadequate return packaging

These restrictions do not limit any consumer rights or remedies that cannot be excluded under applicable law.

Contact

For return, damage, or refund assistance, contact:

Email: glavellestudio@gmail.com
Website: https://www.glavelle.com